Refund Policy

Refund

We do not offer refunds. However, if the issue is genuine, a gift code of the same value will be provided to the customer.

What We Cover

We offer replacements or gift codes for orders that arrive damaged, defective, or incorrect. This includes leakage, breakage, or a wrong item being delivered. As a fragrance brand, our products cannot be returned or resold once opened. Items cannot be returned once delivered.

How to Raise a Claim

We cover damaged, defective, or incorrect items. Report within 48 hours of delivery.

What you need:

Your order number
An unboxing video showing the sealed package, opening, and the issue
Photos of the damaged packaging box with shipping label affixed, and photos of the damaged or wrong item

Resolution

Once your claim is verified, we will either reship the replacement product or issue a gift code of equivalent value, your choice.

Damages After Delivery

We are not responsible for damage caused by neglect, improper use, or mishandling after the product has been delivered.